Terms of Service
RWENZORI™ TERMS OF SERVICE
Last Updated: June 2026
OVERVIEW
This website is operated by Rwenzori LLC ("Rwenzori," "we," "us," or "our"). Rwenzori offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. Any new features or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. Your continued use of the site following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides our online e-commerce platform.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of these Terms will result in immediate termination of your access to our Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time without obligation to update any information. It is your responsibility to monitor changes to our site.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice. We shall not be liable for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 — PRODUCTS AND SERVICES
Certain products or services may be available exclusively online and may have limited quantities, subject to our Return Policy. We have made every effort to display colours and images accurately, but cannot guarantee that your monitor's display will be accurate. We reserve the right to limit sales of our products to any person, geographic region or jurisdiction, and to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per person, per household, or per order. In the event of a change or cancellation, we will attempt to notify you using the contact information provided at the time of order. You agree to provide current, complete and accurate purchase and account information for all purchases, and to promptly update your account information as needed.
SECTION 7 — TEXT MESSAGE (SMS) MARKETING
Rwenzori LLC operates as a US entity and complies with applicable US federal and state laws governing text message marketing, including the Telephone Consumer Protection Act (TCPA) and, where applicable, the laws of Australia and other countries in which we operate.
By providing your mobile phone number and opting in to receive SMS messages from Rwenzori, you expressly consent to receive recurring automated marketing text messages from us at the number provided. These messages may include promotions, new product announcements, abandoned cart reminders, and order-related updates.
The following terms apply to our SMS program:
Consent is not a condition of purchase. You are not required to opt in to receive text messages in order to buy from us.
Message frequency varies. You may receive multiple messages per month depending on your activity and preferences.
Message and data rates may apply depending on your mobile carrier and plan.
To opt out at any time, reply STOP to any message you receive from us. You will receive a final confirmation message and no further messages will be sent, except where required for transactional or legal purposes.
To request help, reply HELP to any message or contact us at info@rwenzoriman.com.
Carriers are not liable for delayed or undelivered messages.
Your opt-in data and SMS consent will not be shared with or sold to any third parties.
For Australian customers, our SMS communications comply with the Spam Act 2003 (Cth), which requires that all commercial electronic messages carry clear identification of the sender, a functional unsubscribe mechanism, and consent from the recipient.
For customers in the United Kingdom and Canada, we comply with applicable local regulations including PECR (UK) and Canada's Anti-Spam Legislation (CASL), which require express or implied consent before sending commercial electronic messages.
SECTION 8 — OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control. Such tools are provided "as is" without any warranties. Any use of optional tools is entirely at your own risk. We may also offer new services and features in the future, which shall also be subject to these Terms of Service.
SECTION 9 — THIRD-PARTY LINKS
Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for the content or accuracy of third-party sites and will not be liable for any harm or damages related to third-party transactions. Please review third-party policies carefully before engaging in any transaction.
SECTION 10 — USER COMMENTS AND SUBMISSIONS
If you send us comments, creative ideas, suggestions, or other submissions, you agree that we may use them in any medium at any time without restriction or compensation. We are under no obligation to maintain confidentiality of any comments or to respond to them. You are solely responsible for the accuracy and legality of any comments you make.
SECTION 11 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, available at www.rwenzoriman.com.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors and to change or update information or cancel orders at any time without prior notice.
SECTION 13 — PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules or laws; to infringe upon intellectual property rights; to harass, abuse, defame or discriminate against any person; to submit false or misleading information; to upload viruses or malicious code; to collect personal information of others; to spam, phish or scrape; for any obscene or immoral purpose; or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the above.
SECTION 14 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products and services are provided "as is" and "as available" without warranties of any kind. In no case shall Rwenzori, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the service or any products procured through the service. Where applicable law does not permit the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless Rwenzori and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
SECTION 16 — SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. This determination shall not affect the validity of any other remaining provisions.
SECTION 17 — TERMINATION
These Terms of Service are effective unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services. If we determine that you have failed to comply with any term, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
SECTION 18 — ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications and proposals, whether oral or written.
SECTION 19 — GOVERNING LAW
Rwenzori LLC is a United States entity registered in the state of Florida. These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to conflict of law principles. For customers based in Australia, we acknowledge and comply with applicable Australian Consumer Law where required. Nothing in these Terms limits any rights you may have under the consumer protection laws of your country of residence.
SECTION 20 — CHANGES TO TERMS OF SERVICE
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of our website or Service following the posting of any changes constitutes acceptance of those changes.
SECTION 21 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Email: info@rwenzoriman.com
Mail: Rwenzori LLC, 407 Lincoln Rd, Miami Beach, FL 33139, USA