Frequently Asked Questions
Where do we ship?
We ship worldwide fast and free! (Express shipping options also available at checkout)
Delivery Time?
We Ship from 2 Hubs - Noosa, Australia & Michigan, USA. Average delivery times for standard free shipping 2-5 Business days on AUS / USA Orders (Rest of World 5-7 Days). More Shipping Info
Can l exchange my shorts for a better size?
Yes! We offer 30 day exchanges for change of size (60 days over Christmas period for gifting) - Choose the best option that suits you via our More Returns & Exchanges Info.
Can I Return A Product?
Yes - We offer free returns within 30 days of purchase for peace of mind! (60 Days over Christmas period for gifting) - Return in resale-condtion for a full refund (Excludes sale items discounted 50% or more). More Returns Info
Can I Change Or Cancel My Order?
We usually ship your product within 1 business day of the order being placed. To change or cancel your order please contact us as soon as possible via our contact page and we will try to accommodate your request.
Why Haven't I Received An Order Or Tracking Confirmation?
Please check your Junk folder just in case. Allow up to 4 hours after purchase for your confirmation email. Tracking details are usually sent within 1 business day after shipping but may take up to 24 hours to appear online.
If you haven't received anything after this time, please contact us.
Where Is My Order?
If your order hasn't arrived within the estimated delivery time, please check the tracking number that was sent to you.
If you are still unable to locate your parcel please send us a message via our contact page or reply to your order confirmation email and we'll give you an update as soon as possible.
Promo / Discount codes?
Yes! However you are only allowed to use one promo code at the checkout, this includes free delivery codes.
You can only use one promo code per order.
Is Tax included in my order?
Yes. Tax is included in our prices on our website. Duties and taxes are included for all orders and deliveries for peace of mind
Buy Now, Pay Later?
Yes. With Shop Pay, eligible customers can pay in 4 interest-free instalments at checkout. No account needed.
Payment Methods?
Major credit and debit cards - MasterCard, VISA and American Express. We also accept Apple Pay, Google Pay, PayPal and Shop Pay for an express checkout.
Where is our company from?
Rwenzori is an Australian owned business from Noosa, Australia with hubs also in Michigan & Miami USA - Established 2017.
What are our shorts made of?
We use the finest materials and technology in every design. Our custom prints are crafted on premium 100% polyester with anti-fade ink, while stainless steel adjustable buckles resist corrosion for lasting quality. Each product undergoes strict quality control with regular factory visits to maintain our high standards.
Are our prints based on actual photos?
Yes! All of our custom prints are actual high resolution photos that have been adjusted to fit onto our shorts. All photos are taken from the latest drone cameras or DSLR to ensure the best quality once printed!
Where do our featured photo prints come from?
All of our featured photos are from a select few travel photographers from around the world. We are always exploring new destinations and designing our next pair of inspirational travel related swim shorts. stay tuned!
Where can I wear them and can I wear them in the water?
Yes, they can be worn in the water and offer quick drying material. They are also extremely versatile as lifestyle everyday / resort wear shorts functional with side and rear enclosed pockets. Extremely comfy and light.
Do the shorts come with a netting inner liner?
No - We believe nets and inner liners are often uncomfortable on the skin, especially when they are wet - so we have designed the shorts to we worn without inner liners but they still carry support for ultimate comfort and security.