We are extremely confident in the quality of our products  - We offer a 3 year guarantee on all of our clothing products! 

If your Rwenzori purchase has not been to standard we will repair or replace them. To receive your guarantee please click the contact link to provide your product details

Alternatively please send us a detailed message of the problem and a clear photo and proof of purchase to:

info@rwenzoriman.com

What we guarantee:

Large colour loss, stainless steel side buckles breaking, zipper breaking, material splitting, stitching falling apart. 

Tips for Taking care of your Swim Shorts:

Rinse in fresh water after each use, Hand or cold machine wash (in washing bag to prevent damage to the stainless buckles and moving parts in them), ensure shorts dry before storing, Do not wash in hot water or tumble dry, Do not iron or dry clean. Stains can be removed with warm soapy water and lightly scrubbing without chemical use. 

If the pins in the stainless buckles have separated from the main system - you can manoeuvre them back into place. Please avoid washing them in a washing machine without a washing bag to prevent the moving pins to separate from the buckles and scratching the stainless steel. 

Terms and conditions of the Rwenzori 3 Year guarantee:

The guarantee only covers the items list above in the “what we guarantee” section for a period of 3 years from purchase date. All Products purchased on or after December 1st 2020 are covered.  If your product was purchased in the previous 6 months Rwenzori will cover the cost of return shipping to have your item replaced otherwise it will be at customers expense. If Rwenzori accepts the guarantee request your item will be repaired or replaced for the same size, colour or style and design as you purchased. If this size and design is no longer available we will offer you a replacement of your choice for the same retail price as initial purchase. Refunds and credits will not be available with the Rwenzori 3 year guarantee. 

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