Rwenzori 3 Year Guarantee
We are extremely confident in the quality of our products - We offer a 3 year guarantee on all of our clothing products!
If your Rwenzori purchase has not been to standard we will repair or replace them. To receive your guarantee please click the contact link to provide your product details
Alternatively please send us a detailed message of the problem and a clear photo and proof of purchase to:
What we guarantee:
Large colour loss, stainless steel side buckles breaking, zipper breaking, material splitting, stitching falling apart.
Tips for Taking care of your Swim Shorts:
Rinse in fresh water after each use, Hand or cold machine wash (in washing bag), ensure shorts dry before storing, Do not wash in hot water or tumble dry, Do not iron.
Terms and conditions of the Rwenzori 3 Year guarantee:
The guarantee only covers the items list above in the “what we guarantee” section for a period of 3 years from purchase date. All Products purchased on or after December 1st 2020 are covered. If your product was purchased in the previous 6 months Rwenzori will cover the cost of return shipping to have your item replaced otherwise it will be at customers expense. If Rwenzori accepts the guarantee request your item will be repaired or replaced for the same size, colour or style and design as you purchased. If this size and design is no longer available we will offer you a replacement of your choice for the same retail price as initial purchase. Refunds and credits will not be available with the Rwenzori 3 year guarantee.