RETURNS + EXCHANGES

Exchanges

Exchanges are only offered for faulty or an incorrect sized item that needs to be exchanged for your correct size. This can be avoided by visiting our accurate true to size guide page before purchasing. 

Exchange process:

1. Please contact us to inform us of exchange required

2. Return within 30 days of purchase in original packaging and saleable condition 

3. For incorrect size please place a return postage paid satchel with your address and contact details inside with the item that requires exchange. If the return postage paid satchel is not included you will be required to pay before new sized item is shipped to you. 

4. Please email us tracking details of your returned item

5. Once received we will ship new item to you

Returns + Refunds

Returns and refunds are only offered on a defective item. We do not offer refunds for change of mind or any other reason. 

Return + Refund process:

1. Please contact us to inform us of defective item and you would like a return and refund. (we can also offer you an exchange)

2. Return within 30 days of purchase in original packaging and in saleable condition

3. Please send to our nominated address with correct contact details.

4. Please email us tracking details of your returned item

5. Once received we will process refund to your card / payment method. (refund may take up to 30 days to process depending on your card issuer)

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping
To return your product, you should mail your product to our nominated address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if not.

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