RETURNS + EXCHANGES

Exchanges + Returns

Exchanges are only offered for faulty or an incorrect sized item that needs to be exchanged for your correct size. This can be avoided by visiting our accurate true to size guide page before purchasing. 

Exchange process:

1. Please contact us (via contact page or email) to inform us of exchange required, reason and new size required)

2. Once we have confirmed your exchange please return them to the nominated return address via our return confirmation email.

3. Then place a new order on our website for the new size you require. This new order will be processed and shipped on the same day.

4. Once we receive the returned items and confirmed they are in original condition we will process your refund. Your items must be returned within 30 days of first contact or no refund will be issued.

Refunds

Refunds are only offered on a defective item. We do not offer refunds for change of mind or any other reason. 

Refund process:

1. Please contact us to inform of defective item and you would like a return and refund. (we can also offer you an exchange)

2. Return within 30 days of first contact in original packaging and in saleable condition

3. Please send to our nominated address with correct contact details.

4. Please email us tracking details of your returned item

5. Once received we will process refund to your card / payment method. (refund may take up to 7 days to process depending on your card issuer)

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping
To return your product, you should mail your product to our nominated address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if not.

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